| Making a Reservation |
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How do I reserve my hotel room ?
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Making an
online reservation is easy. Just complete the reservation form making
sure that you have given us your e-mail address and a valid credit card
number, then send it us. As soon we receive your request we will contact
your chosen hotel to confirm the reservation. It is our policy to reply
to all request within 24 hours.
Making a reservation through siam-thai.com requires payment with a credit
card.
Please read the hotel's Deposit and Cancellation
policy before making payment.
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Do you have rooms available at a XXX dates ? |
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Due to high
volume of reservations, our consultants are unable to do individual
availability checks for clients. We only perform hotel reservations.
To make a booking, you must submit a reservation form and provide your
credit card details. |
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I don't want to make a reservation online, what can I do ? |
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You can :
-Reserve by fax : You can send us a fax using our form
at any of the following numbers :
New York :
+(1-646) 365 34 36 |
Los Angeles :
+(1-818) 475 16 53 |
Montreal :
+(1-514) 221 31 28 |
Vancouver :
+(1-604) 608 54 02 |
Paris :
+(33-1) 530 108 31 |
London :
+(44-845) 28 03 162 |
Munich :
+(49-89) 921 851 10 |
Zurich :
+(41-1) 355 30 75 |
Amsterdam :
+(31-20) 524 12 98 |
Helsinki :
+(358-9) 253 600 76 |
Bangkok :
+(66-2) 587 8657 |
Tokyo :
+(81-3) 451 240 82 |
Auckland :
+(64-9) 353 16 07 |
Sydney :
+(61-2) 947 501 80 |
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-Reserve by phone : (+662) 913 6030. Our
Call Center is open 24 hours a day and 7 days a week.
Our multilingual team is highly trained and skilled to provide you the
best service concerning your reservation enquiries. Please make sure
you have all those following informations, they will be asked to you
by our representatives :
Hotel(s), location,
Country
Arrival and departure date
Room(s) type(s)
Number of adults and children
Any specific room preferences you may have
Your phone number, E-mail address
and/or fax number ( including country and area code )
Your full credit card information.
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Can I make a reservation directly through the hotel ?
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The special rates listed are only available through our service. If you would like
to make a reservation directly with the hotel you will need to contact
them directly.
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What if the hotel that I selected is not available ? |
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You
will be notified via an e-mail (within 24 hours after placing your order)
and you will not be charged.
We will suggest you an alternative hotel.
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What is the latest time that I can make my reservation ? |
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Even if we
accept all bookings that are made on the check-in date,
we can only garantee bookings made at least 2-working days (not including
Sun & Public holidays) before the check-in date (if
the hotel has not already been fully booked). Any the
earlier you book, the better chance you have to get a confirmed reservation.
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How far ahead can I book? Can I book say 12 months in advance ? |
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You can book say 12 months in advance, but please ensure you remember you
have made the reservation. Note that you credit
card will be charged when you receive your email confirmation.
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Can I specify my room preferrences (preferred floor, non smoking room,...) ? |
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If special requests are accepted by the lodging, a section will appear
on the Reservation Form
to insert such requests and submit them to the hotel. The hotel staff
will do their best to accommodate special requests. We cannot
guarantee that your requests will be granted because
they depend only on th hotel availability.
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How do I make a reservation for someone else ? |
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To complete a reservation for someone else, simply type in his or her name
instead of yours for guest name. Use the billing address for the credit
card you are using as the address. Don't forget to use your
email address to receive your confirmation information.
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What happens to my hotel booking if my flight is delayed ? |
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Please inform directly the hotel as any additional or no charge will
only depend on the hotel policy.
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| Confirming a Reservation |
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What happens when I make a reservation ? |
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Reservation requests will result in a new screen showing your booking's status.
Additionally, all reservations will be followed up within a few hours
with an email to confirm
your booking or suggest you alternative solutions if the hotel has been
fully booked.
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What sort of acknowledgement will I receive when I book a hotel room ? |
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After the payment is paid, an hotel voucher will be sent directly to the hotel which you make a reservation with.
You only present your identification to the hotel reception when you check in.
This is to help reduce the amount of document you have to carry during your travel.
However, a confirmation of reservation can be provided via an e-mail upon your request.
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What is a CONFIRMATION VOUCHER ? |
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Once the room is confirmed, we will send you by email a confirmation voucher
detailing all the reservation and price conditions. We
invite you to make printout of this voucher to be kept and presented at
the time of your check-in. Your voucher will be accompanied
by a booking confirmation number; make sure to have it hand upon arrival.
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How
do I know if my hotel reservation is confirmed ? |
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We
will send you a confirmation email
after you complete your reservation. This email will include a voucher
containing the dates and details of your reservation . Note that the voucher
attached to the mail must to be kept
until you arrive at the hotel.
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Do
I need to confirm my booking with the hotel directly ? |
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No. The Confirmation Voucher
printed from the confirmation mail is all you need.
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How
long does it take to get a confirmation ? |
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Almost 24 hours except for special cases (during fairs, high
seasons,...).
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How
do I check on my request for a lodging ? |
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You can view your reservation status following the link included in the mails
you have received or by clicking HERE.
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| Changing/Cancelling
a reservation |
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What is your cancellation policy for hotel reservations ? |
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1) If we receive
your notification of cancellation 7 working days prior to check-in date (not including Sat,
Sun & Public holidays), there will be no cancellation
charge except for a bank credit card processing fee of 10% PLUS
Fee administration cost 15 $USD per order.
2) If notification of
cancellation is received on or after 7 working days (not including Sat,
Sun & Public holidays) prior to check-in date OR we do not receive
any cancellation notification, a bank credit card processing fee of
10% PLUS one night room charge will be levied PLUS
Fee administration cost 15 $USD per order.
3) No Show will be 100% of the total invoice charged - No Refund
Please send us your cancellation request by email to frontoffice@siam-thai.com or fax our Thailand
Headquarter to (662) 587-8657 , Attention siam-thai.com Consultant.
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What are the Credit Cards Refunds ? |
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Please note that refunds will be made in the form of a credit to your card account.
All credit card refunds will be processed in a timely manner.
The refunds process is dependent on your billing cycle with the credit card company.
Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account.
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| Changing/Cancelling |
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Do
children receive discounted rates ? |
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The
policy regarding child reductions varies from hotel to hotel. Where these
discounts apply, they are passed on to you. This can be verified on the
hotel booking detail screen where the booking total is confirmed prior
to payment being taken. |
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How
much is charged for children staying with their parents ? |
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Usually children under 12 years
of age stay for free in their parent's room using the existing
bedding. The age requirement differs depending on the specific hotel's
policy. This may be listed on the Hotel Lodging page.
The general policy concerning the charging of room an breakfast charges
for children traveling together with their parents or family is as follows.
Children more than 12 years of age: Any child this age is considered an
adult by the hotel industry. Normal charges will apply both for the room
and the breakfast.
The child supplements will apply to children between the ages of 2-12
years (unless a different age range is specified). They only apply in
twin or double rooms.
Child supplements will not be available if the child age is not specified
at the time of booking and we will charge for three adults in a triple
room if this information is not supplied.
Free cots for babies are only suitable for children under 2 years old.
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Do
hotels have minimum age requirements ? |
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Please
be aware that some hotels, foreign and domestic, may have minimum age
restrictions or requirements when reserving a room. Please inquire with
the hotel directly. |
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| Site Security & Privacy
Policy |
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How
safe are my credit card details ? |
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For
secure online payment, we use Secure Socket
Layers (SSL) to ensure the privacy of the information
provided to us and at no time are your debit/credit card details transmitted
unencrypted over the internet. For further information, please refer to
our privacy statement.
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What
do you do with my personal information? |
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We have the utmost respect for your privacy and security. We never
divulge any information in our fully encrypted database
account to anyone without your consent. Once you enter the reservations
system to book a reservation, you are automatically taken into a secure
booking engine that guarantees a safe and smooth transaction. We are
very confident about the Internet security provided by Netscape's Secure
Sockets Layer protocol (SSL). The security features built into Netscape
Navigator, Internet Explorer, and AOL, protect your Internet communications
with: server authentication, privacy using encryption, and data integrity.
We take the issues of privacy and security very seriously. For peace of mind, please
refer to our extensive privacy statement.
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| Prices & Payment |
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Are
the rates on your site per person or per room per night ? |
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The
quoted room rate is per room per night.
The rate will reflect the number of persons you entered on the Search
Form. It is for one person if you selected one person and it's for two
people if you selected two people. |
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Are
taxes included in the rate ? |
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Yes. But it will be indicated by the quoted rate if taxes and miscellaneous charges/fees
are included. In general, taxes and fees are included for "Special
Internet Rates" and are not included for "Additional Rates."
This is just a general rule and you should carefully read all text associated
with any reservation.
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Are the rates the same for everyone ? |
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Please note that rates quoted are only available for
overseas guests and not permitted for local residents
and citizens. Therefore, the hotel shall have the right to refuse OR
reject the guests upon check-in if the guests are found out to be local
residents and may be liable to pay a walk-in rate supplement upon check-in.
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What
credit / debit cards are accepted ? |
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We currently accept the Visa, Mastercard and JCB credit cards.
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My
credit card number is correct, but it is not accepted. Why ? |
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There are a few possibilities:
Your card type is not accepted at the hotel.
The card expiration date precedes the reservation date.
You have reached your credit limit.
There is a computer error.
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Why
is the price different to when I last checked ? |
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Apart from changes that may be made to reflect market conditions, the prices are
shown in the currency requested by the user and these are subject to
currency fluctuations. Therefore there may be slight variations in price
on a daily basis that will reflect any movement in the currency exchange
levels. Once a booking has been created however, the currency exchange
rate for that booking is fixed as those at the booking creation date,
even if further items are added to the booking. Most importantly, the
prices include service charges, local taxes and in many cases breakfast.
DISCLAIMER : Please note that the
published prices on siam-thai.com may change at any time without notice.
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When
will I be charged ? |
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Once we have received your credit card details, we simply check from our
bank, in order to guarantee / secure your booking. Until the hotel accepts
your booking, no immediate charge is made. We will charge your credit
card in US dollar for the hotel room only
after having supplied you with a confirmed reservation.
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Is
there any fee using our booking service ? |
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There is no charge to use our booking
service for room reservations and, in fact, you will usually save a
lot of money by booking at our special rates (up to 73% discount on
walk in rates).
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| Miscellaneous |
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How
do I get to the hotel ? |
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All
hotels on siam-thai.com have a report that contains information relating
to its location. It is your own responsibility to arrange travel to and
from the hotel. |
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Is
there a hotel shuttle service to/from the airport ? |
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You
can easily find different
kinds of Limousine Car Service at any airport.
We do recommend you to use this service since it is the
cheapest which is always
available.
Many hotels offer shuttle service to and from the airport.
This may be listed on the Lodging Information page. If it is offered,
there may be a charge by the hotel
for this service but it is often free for hotels close to the airport.
Besides, some hotels have their own transportation service for additional
transfert in the city.
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Is
parking available? Free parking? Long-term parking ?
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Most
hotels and vacation rentals offer free parking to their guests,
although some may charge. Long-term parking is offered at the discretion
of the property (often in conjunction with park and fly rates). This may
be listed on the Lodging Information page.
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What are the different room categories ?
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Generally hotels tend to place their bedrooms within four different categories :
Standard
Superior
Deluxe
Executive
The actual differences between the bedrooms varies from one hotel to
another, with executive being the highest standard of room.
Single Room
A single room is designed to accommodate one person only. The room contains
one single bed or twin bed.
Double Room
A double room is designed to accommodate two people only. The room contains
one queen bed or king size bed or if not available a twin bed.
Twin Room
A twin room is also designed to accommodate two people only. The room
contains two single beds or if not available a king size bed.
Family Rooms There are two main types of family rooms, as follows :
Triple Room
A triple room is designed to accommodate three people only. The room
will contain either :
One queen
and one single bed
Three single beds
Please specify which option you require when sending your reservation
form.
Quad Room
A quad room is designed to accommodate four people only. The room will
contain either :
Two queen beds
One queen and two single beds
Four single beds
Please
specify which option you require when sending your reservation form. We
can also assist you in seeking accommodation that can accommodate more
than four people in a room. Please specify the number of people in your
party when completing your reservation request form.
Note that all kinds of room category are
on request and depend on room availability.
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What is Hotel Rating form ? |
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We also encourage you to send us a note upon your return from your trip and submit a Hotel
Rating Form for the hotel(s) you stayed at. Your Hotel's Review will
be shown at that hotel information page.
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What are the check in and check out times ? |
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Normal policy of hotels displayed on our web site is for check in time from 2:00 PM (14:00 hrs.) and the check out time before Noon (12:00 hrs.).
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Is
breakfast included ? |
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Yes,
unless stated otherwise,
all taxes and breakfast are included in
the price. Effectively this means that the room rate quoted
is the total price for the room, and taxes or service charge will not
be added to your bill. |
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Can
I have vegetarian food ? |
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Just select your preference
on the special request part of the reservation form. |
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Do you recommend a Travel Insurance ? |
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We strongly recommend that all clients take our travel comprehensive insurance when making a booking.
We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and rapatriation costs should any services need to be extended or curtailed due to illness or other insurance risk.
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Who
do I contact if I need help ? |
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You
can call us at (+662) 913 6030,
we are available from Monday to Saturday, 7 a.m to 7 p.m (GMT+7). |
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What
about the special discounts ? |
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Many of the participating hotels offer "Special Internet Rates" to our
users. These rates offer substantial savings.
Special Internet Rates save you money. Because of the large number of lodging reservations
we process, we are able to negotiate special rates with the properties
directly. These rates are lower in most cases than the normal rates
you could receive by contacting the property simply because of our buying
power. To secure your reservation, we require up-front payment with
your credit card. This ensures you have a room when you arrive so you
are not "bumped" or "overbooked."
Booking a room marked as a Special Internet Rate gives you both savings and security.
You can't beat that!
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Where
can I find information about the country I want to stay ? |
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Just
check our Travel Information Section
on siam-thai.com. |
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